Massage Service Policy – Last Revised: 1/25

Introduction

Massage therapy offers a wide range of physical and mental benefits, making it a popular and effective way to enhance overall health and well-being. Physically, it can reduce muscle tension, improve blood circulation, alleviate chronic pain, and enhance flexibility. Mentally, massage therapy helps reduce stress, improve mood, and promote deep relaxation. Additionally, regular massage sessions can aid in recovery from injuries, support rehabilitation, and improve physical performance. Whether you’re seeking relief from pain, stress reduction, or general relaxation, massage therapy provides tailored solutions to meet your unique needs.

To ensure you have the best possible experience, communication is key. Your therapist relies on your input regarding health history, personal preferences, and expectations to provide a safe and effective treatment plan. This includes disclosing any medical conditions, past injuries, or ongoing concerns that may impact your session. Clear communication helps us tailor the massage to your specific goals, ensuring it meets your expectations and addresses your individual needs.

Adhering to our policies is equally important for creating a professional and respectful environment for all clients and staff. These policies help us maintain consistency, uphold safety standards, and provide quality care. By agreeing to and following these guidelines, you play a role in ensuring a smooth and enjoyable experience for yourself and others.

Our mission is to create a space where clients feel comfortable, respected, and cared for. Every session is designed with your well-being in mind, combining skilled techniques with a commitment to professionalism. We prioritize not only the quality of our treatments but also the safety and privacy of all our clients. When you choose our services, you can trust that you’re in capable hands, receiving care tailored to your unique needs in a welcoming and supportive environment.

Registration

If you are new to us or it has been more than 6 months since your last visit, you will need to schedule an appointment and complete the registration form online.

Your Privacy

Your privacy is important to us. Any personal or sensitive information you provide, including medical details, will be kept strictly confidential and will not be shared with any third parties. This information will only be used to ensure your safety, comfort, and the best possible experience during your massage session.

Massage Cancellation and No-Show

We understand that life happens, and appointments may need to be rescheduled. However, to provide the best care to all clients, we ask that you kindly respect our time and the time of others by adhering to our cancellation policy.

• Cancellation: Please provide at least 12 hours’ notice if you need to cancel or reschedule your appointment.
• Late Cancellations & No-Shows: If you cancel with less than 12 hours’ notice or fail to show up for your appointment, a $40.00 cancellation fee will be charged.
• Repeated Cancellations/No-Shows: Repeated cancellations or no-shows may require prepayment or result in the termination of services.

Late Arrival

We value your time and strive to provide the best possible experience for all clients.

• Late Arrivals: If you arrive late for your appointment, we will do our best to accommodate you, but your session may need to be shortened to avoid delaying subsequent clients.
• Full Session Charges: You will be charged for the full session time, even if you arrive late, as we reserve the time exclusively for you.
• No-Shows Due to Late Arrival: If you arrive more than 15 minutes late without notifying us, your appointment may be considered a no-show, and a cancellation fee may apply.

Inappropriate Behavior

Our goal is to provide a safe, comfortable, and professional environment for all clients.

• Respectful Behavior: We expect all clients to maintain appropriate and respectful behavior throughout their sessions.
• Inappropriate Conduct: Any inappropriate behavior, including but not limited to verbal abuse, harassment, or any form of sexual misconduct, will not be tolerated.
• Termination of Session: If a therapist feels unsafe or uncomfortable at any time, they reserve the right to end the session immediately, and the full session fee will still apply.
• Client Removal: Repeat offenses or violations of our policies may result in termination of services and refusal of future bookings.

Refunds

All sales for massage services are final. Refunds will not be issued for the following services:

• Completed Services
• Missed Appointments
• Prepaid Packages

Our Commitment to Excellence

As an Approved Provider by the National Certification Board for Therapeutic Massage & Bodywork (NCTMB), we are committed to meeting the highest standards of professionalism and care. Learn more about these standards here.

Contact Us

If you have any questions or concerns about this Policy, please click the button below: